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computer service and repair technician

Computer service and repair technicians install, repair and maintain computer systems. They work in a variety of job settings, which can include:
  • being a member of an IT support team within a large organisation, servicing the computer network
  • carrying out commercial contract work for a specialist IT service company
  • working as a field technician for a computer manufacturer, visiting home users to fix PC problems
  • running their own small business, combining computer retail sales with repair and upgrade services.
Tasks depend on the job role but commonly cover:
  • installation and support of new systems
  • upgrading existing hardware and software
  • devising and operating maintenance procedures for clients
  • routine testing, fault diagnosis and correction
  • maintenance of servers and IT security systems
  • maintenance of email systems for internal and external networks
  • maintenance of peripherals such as printers, scanners and video conferencing equipment
  • preparing estimates for new installations
  • routine administration such as scheduling support staff rotas.
Technicians may also have responsibility for training staff to use equipment correctly and safely.

Hours and Environment

Technicians normally work 37 to 40 hours a week, Monday to Friday. Shift work is common, as 24-hour technical cover is often required.

A driving licence may be needed where the work involves travel between clients' premises, for example as a field engineer.

Skills and Interests

As a computer service technician, you should:

  • have a thorough knowledge of networking and operating systems, hardware and common software
  • have good communication and customer service skills
  • have excellent analytical skills
  • be patient and have a methodical approach to work
  • be able to work to deadlines
  • be able to keep up to date with developments in IT
  • be aware of safety issues associated with electrical equipment.

Entry

If you have a good working knowledge of computer systems, it is possible to enter as a trainee without an academic background but you can enhance your prospects by studying for vocational awards, such as those listed below:
  • NCFE Certificate for IT Practitioners (General) Level 2
  • BTEC First Certificate (Level 2) and National Certificate IT Practitioners (ICT Systems Support) Level 3
  • City & Guilds (E-Quals) IT Practitioners Certificate at Level 1 and Diploma (7262) at Level 2
  • OCR (iPRO) Certificate for IT Practitioners (ICT Systems Support) Level 2.
Foundation degrees, BTEC HNC/HND awards and degrees are also valid entry qualifications. Relevant courses include:
  • computing
  • computer studies / science
  • networking
  • business information technology.

All of these courses are widely available at colleges throughout the country. Check with them for details. For information about foundation degrees see Foundation Degree Forward

To search for colleges and universities offering foundation degrees, HNDs and degrees see Universities and Colleges Admissions Service (UCAS).

It is possible to enter through engineering, electronics or information technology Apprenticeships, which are designed for people aged 16 to 24. You will need four GCSEs (A-C)/S grades (1-3), including maths and science or technology, or equivalent. For more details see the contacts in the Training section.

An Access to Higher Education qualification may also be accepted for entry to certain courses. Please check with colleges or universities for exact entry requirements.

For information about careers and qualifications in IT, see e-skills UK website in Further Information.

Training

Training continues on the job and covers some or all of the following areas:
  • ICT hardware and software support
  • problem solving
  • advanced networking (LAN and WAN)
  • network systems management
  • customer support systems
  • repair centre procedures
  • telecommunications planning.
A range of NVQs is available for those working in a technical support role, including:
  • IT Practitioners levels 1 and 2
  • IT Professionals levels 3 and 4
  • Communication Technologies Professionals levels 3 and 4.
In Scotland, an SVQ IT Practitioners award is available at levels 2 to 4.
 
Other relevant qualifications include:
  • BTEC National Diploma IT Practitioners (ICT Systems Support) Level 3
  • City & Guilds (E-Quals) IT Practitioners Advanced Diploma (7262) Level 3 and City & Guilds Higher Professional Diploma for IT Practitioners (ICT Systems Support) Level 4
  • OCR (iPRO) Certificate for IT Practitioners (ICT Systems Support) Level 3 and OCR (iPRO) Higher Level award IT Professionals (ICT Systems Support) Level 4.
Alternative industry-recognised training includes:
 
CompTIA A+ Certification covering: installation, configuring and upgrading, diagnosis and troubleshooting, preventive maintenance, motherboards, processors and memory, printers, basic networking, operating system fundamentals and networks. For more information see CompTia website in Further Information.
 
Vendor-specific training, such as Microsoft Certified Systems Engineer (MCSE) certification may be an option. This is a higher level qualification for those who have achieved a level 3 award or have extensive experience in the industry. For details, see Microsoft website below.
 
The British Computer Society (BCS) offers professional qualifications for those working in the IT sector. These are available at various levels to match your knowledge and experience. Contact BCS for details.
 
For details of professional development options, see the Skills Framework for the Information Age (SFIA) website. Industry bodies have developed the framework and it allows IT professionals, training providers and employers to reference their skills or requirements and help identify career development pathways.

Apprenticeships may be available for those under the age of 24. In England these are currently Apprenticeships (level 2) and Advanced Apprenticeships (level 3). To find out more about these, visit www.apprenticeships.org.uk

Apprenticeships may be different in other areas. For further information see Scotland , Wales and Northern Ireland

Opportunities

Opportunities exist across a wide range of occupational sectors. Typical employers include:
  • financial organisations
  • civil service
  • health service
  • educational institutions
  • call centres
  • IT companies and manufacturers.
Opportunities are also available with IT business service support contractors. There is scope for self-employment or freelance work, supporting small to medium sized enterprises or working in the home PC repair sector. Techncians could move into related fields, such as network engineering and administration, training or techncial sales.

Annual Income

Figures are intended as a guideline only.

Starting salaries are between £13,500 and £16,500.
Experienced staff earn between £18,000 and £24,000.
Senior staff with management responsibility can earn up to £30,000 a year.

Further information

http://www.sfia.org.uk
http://www.microsoft.com/uk
http://www.comptia.org
1 Sanford Street
Swindon
Wiltshire
SN1 1HJ
http://www.bcs.org.uk
1 Castle Lane
London
SW1E 6DR
http://www.e-skills.com

 

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The information contained in our Career Profiles Database was correct at time of publishing, but since publication certain details may have changed so please use this section as a research tool and in some cases further research may be required.

Careers Database Information By Learn Direct Advice