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catering/restaurant manager
Restaurant or catering managers ensure that customers are satisfied with the quality of food and service provided.
Restaurant managers work in hotels, restaurants and fast-food outlets. They deal with customers, welcoming them and showing them to their table.
Catering managers work in larger catering operations such as business or factory canteens, hospitals or schools. They have less contact with customers and spend more time behind-the-scenes.
The manager's duties are likely to include:
- managing staff recruitment
- ensuring full training is given to all employees
- organising shift patterns
- keeping staff motivated
- stock control
- managing a budget.
The manager will seek to achieve high standards of customer service, and work within hygiene, health and safety regulations. This includes maintaining the quality of raw ingredients, prepared food, and food storage.
Hours and Environment
Restaurant managers may be required to work evenings, weekends and public holidays. Shift work, including split shifts (working mornings and evenings, with time off in the afternoon), is also common.
Catering managers are more likely to work regular daytime hours.
In both roles, overtime during the lead up to important events will be necessary. Flexibility around working hours is essential.
Skills and Interests
As a restaurant or catering manager, you should:
- have tact and diplomacy
- be able to motivate and manage staff
- have strong customer service skills
- have energy and stamina
- have strong communication skills
- be able to keep calm in a crisis
- be well organised and methodical.
Entry
There are a number of routes into restaurant or catering management, therefore academic entry requirements will vary.
If you have a good general standard of education including GCSEs (A-E)/S grades (1-5) in English and maths or a BTEC First Diploma in Hospitality, some employers will take you on as a trainee manager.
It is possible to work your way up the career ladder to the position of restaurant or catering manager. As a waiter, waitress, chef, cook, counter service assistant or kitchen assistant you may be able to do an NVQ/SVQ in Hospitality, Multi-skilled Hospitality Services, or Food and Drink Service. Such qualifications, together with significant experience may prepare you for a management post.
Many independent hotels and most hotel chains run management trainee schemes that can lead to restaurant or catering management. Fast-food chains, catering companies and large restaurants are also likely to run such traineeships.
The academic entry requirements for a management trainee scheme will usually include a higher education qualification such as a foundation degree, BTEC HNC/HND, or degree. Relevant subjects you can study at this level include hospitality management with business, culinary arts or marketing, and international hotel and restaurant management. Some employers may take you on with A levels, BTEC National awards, or Scottish Highers.
The entry requirements for a degree are likely to include five GCSEs (A-C)/S grades (1-3) and a minimum of two A levels/three H grades. For a BTEC HNC/HND or foundation degree, you are likely to need four GCSEs (A-C)/S grades (1-3) and one A level/two H grades.
An Access to Higher Education qualification may also be accepted for entry to certain courses. Please check with colleges or universities for exact entry requirements.
Training
Many employers provide on-the-job training. In addition, you may be encouraged to work towards a qualification such as an NVQ/SVQ Level 3 or BTEC National Certificate/Diploma in Hospitality Supervision.
If you are a graduate with a degree not related to hospitality, you can take a one year BA (Hons) conversion degree course in Hotel and Catering Management, or Hospitality Management.
If you are a graduate with a relevant degree there are postgraduate diploma and Masters qualifications available throughout the country in Hospitality Management which may help in furthering your career.
In England and Wales legislation, which came into effect late 2005, requires restaurants serving alcohol to have both a premises licence and a named personal licence holder (likely to be the manager). All supplies of alcohol are made by or under the authority of the personal licence holder.
There are four criteria which must be met before you can apply for a personal licence. You should:
- be aged 18 or over
- not, within the last five years, have had a personal licence forfeited
- possess an accredited licensing qualification (or, you are a person of prescribed description)
- have no convictions for relevant or foreign offences.
Apprenticeships may be available for those under the age of 24. In England these are currently Apprenticeships (level 2) and Advanced Apprenticeships (level 3). To find out more about these, visit www.apprenticeships.org.uk
Apprenticeships may be different in other areas. For further information see Scotland , Wales and Northern Ireland
Opportunities
Opportunities for restaurant managers are increasing in every area of the business. Catering managers can work in business and industry, education, the health service and the Armed Forces.
More than half the UK’s restaurants are owner-managed, or run by the owner in partnership with a manager; this number is steadily increasing. Opportunities exist for self-employment in contract catering and many experienced managers start-up their own businesses.
Restaurant or catering managers can take a number of routes into different careers. Hotel management is an option. In a large chain of hotels or restaurants, it may be possible to progress to regional or area management.
Annual Income
Figures are intended as a guideline only.
As a trainee restaurant or catering manager, you may earn between £16,000 and £19,000 a year.
With experience, the salary could rise to between £30,000 and £40,000.
Senior managers may be able to earn up to £60,000.
Further information
80 Park Street
Camberley
Surrey
GU15 3PT
Tel: 01276 684449
Armstrong House
38 Market Square
Uxbridge
Middlesex
UB8 1LH
Tel: 0870 060 2550
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Site Disclaimer
The information contained in our Career Profiles Database was correct at time of publishing, but since publication certain details may have changed so please use this section as a research tool and in some cases further research may be required.
Careers Database Information By Learn Direct Advice